We, Mercury Print Limited, operate the website www.albionprint.co.uk Our company is registered in England and Wales under company registration number 8355249 and our registered office is Unit 2, Dark Lane, Ardwick, Manchester, M12 6FB. Our VAT number is 158 4577 70.
1. These Terms & Conditions (T&Cs) and any documents referred to in it apply to all orders and supersede all others. These are the only T&Cs that apply to the contract, unless otherwise agreed by ourselves in writing prior to the relevant order. By placing an order with us, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts.
2. PAYMENT TERMS
2.1 NON ACCOUNT
Payment is required at the point of order, and no work will be undertaken until payment in full is received and cleared.
If after payment it is realised that there has been an error in the amount of VAT charged, you as the customer are liable to pay any excess VAT in full.
3. PASSING OF TITLE AND RISK
3.1. The risk in the goods shall pass to you on delivery by us, or when delivered by Royal Mail or when collected by courier.
4.1. All artwork must comply with artwork guidelines, and we will not be held liable for failure to comply with these guidelines; Artwork guidelines
4.2. Liability for all content and errors in the original artwork remains the customer’s responsibility.
4.3. By uploading artwork, you the customer confirm we have the right to use all copyrighted material within, and that none of the content is illegal.
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for errors in description and any resulting loss.
6. QUOTATIONS AND CONTRACTS
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today's current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract; we shall be entitled to charge such increases to you. Where applicable all prices quoted are subject to VAT at the current rate.
We entrust delivery of your goods to third party carriers, whose services we select on the basis of value for money. Their performance is carefully monitored and if we find they are falling short of their advertised claims and the situation cannot be remedied we will cease to use their services. The percentage of failures to successes in meeting service levels are contained within reasonable limits and if your goods do not arrive on time this is a regrettable but not usual event for which we will not be held liable.
7.1 Unless otherwise specified the price quoted is for delivery of the work to one address as set out in the order. A charge may be made to cover any extra costs involved for delivery to a different address or change of address after an order has been placed.
8. QUANTITY, QUALITY AND SIZE VARIATION
8.1. We shall be deemed to have fulfilled our contract by delivery of a quantity within plus or minus 5% of the quantity of goods ordered.
8.2. The size of all printed goods will be approx. ISO sizes in particular relating to NCR jobs where the finishing procedures require an extra trim.
8.3. We reserve the right to change the quality of stock used, we may if production times are constricted use a better quality of stock then you requested, but we will never use a lower quality of stock for which you have paid and requested.
9. COMPLAINTS, CLAIMS AND REFUNDS
9.1. Complaints must be made by email to us within 24 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.
9.2. Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery. We may also require you to return a sample, the entire shipment or photographic evidence of the issue.
9.3. All claims with regard to the quality or quantity of the goods shall be made by email to us within 24 hours of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
9.4. You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit, unless notified to us by email within 24 hours of delivery.
9.5. Claims in respect of non-delivery must be made in writing so as to reach us within 5 days from receipt of our invoice.
9.6. A full refund will only be given when no administrative charges are incurred. Other refunds will be dependant upon the progress of work done.
10.1. Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
10.2. We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 9.
10.3. Nothing in these terms and conditions shall affect the rights of a consumer.
11. CANCELLATION CHARGES
Cancellation of job will be charged at a percentage of the progress made on the job. We will contact you to arrange a refund.
12. FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
13. SEVERABILITY CLAUSE
13.1. No secondary oral agreements exist. Any amendments to these terms must be in writing in order to be valid. This applies also to the abrogation and the amendment of this written form requirement.
13.2. If any provision of these terms is, for any reason, invalid and/or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. The parties agree to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision which most closely approximates the intent and economic effect of the invalid and/or unenforceable provision.
Delay in exercising, or failure to exercise, any right or remedy in connection with these terms and conditions shall not operate as a waiver of that right or remedy. The waiver of a right to require compliance with any provision of these terms and conditions in any instance shall not operate as a waiver of any further exercise or enforcement of that right and the waiver of any breach shall not operate as a waiver of any subsequent breach. No waiver in connection with these terms and conditions shall, in any event, be effective unless it is in writing, refers expressly to this clause, is duly signed by or on behalf of the person granting it and is communicated to the person in whose favour the waiver is made.
15. COMPANY IMPRINT
Unless otherwise specifically requested in writing all work will carry our company imprint which will be positioned at our discretion.
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.
If you already have artwork then simply upload it to us and we'll deal with the rest.
Not a problem. As part of our service we can design artwork to suit your needs.
We strive to make sure that all customers are satisfied with our customer service and products.